Our client required a customer call centre that was easy to operate, swiftly developed and which would allow them to pull off reports on a monthly basis. This monthly reportage would enable assessment of number of calls and analysis by different criteria.
"Melanie Knight, an experienced database designer approached the problem with a unique perspective creating a versatile and intuitive database system on time and within budget. Having interpreted an operational design brief, Melanie set about reconstructing the brief into technological terms and confirmed user requirements before starting the design time."
Carol Kennedy Filer
Managing Director
Nurses On Call Ltd